Front Desk Staff & Bartender – Collingwood

About the Job

As a member of the front desk team, you are the face of our brand. You will be interacting with guests all day, every day! Key responsibilities include serving food & drink to guests, managing guest communications, bookings, room-service delivery, restocking the lobby shop and coordinating cleanings with housekeeping staff. Your #1 goal is to ensure guests have the best experience possible.

You Are

Approachable, thoughtful, outdoorsy, cool and fun. You love to let your personality shine. You are energized by interacting with guests. Things like compassion and empathy come easily to you. You love a new challenge, view learning as a lifelong exercise and hold yourself to a high standard. You are a team player and don’t mind lending an extra hand to housekeepers and the General Manager on busy days. You are comfortable using iPhones, iPads and apps to interact with guests and keep track of tasks. You are proud of where you live and love to share it’s magic with guests. And most importantly you have a passion for hospitality. At minimum, you have a high school education. Post-secondary training in tourism is great-to-have. Hands-on experience in hospitality is a bonus.

What You Get

  • $22.75/hour wage plus tips from guests
  • Flexible hours. Evening and weekend work is required.
  • Health and dental benefit if working more than 20 hours per week.
  • Staff discounts
  • Frequent staff socials
  • An inclusive workplace that values diverse perspectives and fosters community

Our stays do good for our people

Our obsession with creating exceptional experiences applies not only to our guests, but also our staff.

+ We are 2SLGBTQI+ inclusive business and believe that staff should always feel comfortable showing up as their authentic self. As a Rainbow Registered business we are committed to fostering a safe, welcoming and accepting experience for our staff and guests.
+ We feel very strongly that our staff’s wage reflects the immense impact that they have on our guests. We are proud to be a certified Living Wage employer, and offer a fantastic benefits package.
+ We know that a career in hospitality comes with a unique set of challenges, so we work closely with Not 9 to 5, a non-profit global leader in mental health advocacy for the service and hospitality industries.

What You Can Expect from the Interview Process

Part 1: Phone Interview. We will ask you situational questions to understand how you would approach various scenarios. For example: what would you do if 3 guests all asked you for something at once?

Part 2: In-person interview. We will ask you more situational questions.

How to Apply

Send your resume to and place the job title and location you are applying for in the subject line.

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Lowest price guaranteed and free cancellation when you book direct.